Waste Removal Wandsworth Service Terms and Conditions

These Terms and Conditions set out the basis on which Waste Removal Wandsworth provides waste collection and related services to residential and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business or organisation requesting the waste removal service.

Company, we, us, or our means Waste Removal Wandsworth, the provider of the services described in these Terms and Conditions.

Services means waste removal, rubbish collection, bulky item clearance, recycling collection and any related services agreed between the Company and the Customer.

Waste means any rubbish, refuse or other material presented by the Customer for collection, excluding any items classified as hazardous or prohibited under these Terms and Conditions or applicable law.

Booking means a confirmed request by the Customer for Services, whether made by telephone, email, online form or any other method accepted by the Company.

2. Scope of Services

The Company provides waste removal and collection services within the agreed service area. Services may include household waste clearance, garden waste removal, commercial waste collection, mixed waste loads, and the removal of bulky items, subject to capacity, accessibility and legal restrictions.

The specific nature of the Services, the type and estimated volume or weight of Waste, and the collection address will be agreed during the Booking process. Any description of Services on our promotional materials is indicative only and does not form part of the contract unless expressly confirmed in writing.

3. Booking Process

3.1 Initial enquiries

Customers may request a quotation or make an enquiry by telephone, email or through our online contact channels. Any quotation provided at this stage is an estimate based on the information supplied by the Customer.

3.2 Provision of information

The Customer must provide accurate and complete information regarding the type, approximate quantity, and location of the Waste, as well as any access restrictions such as parking limitations, building entry systems, or time constraints. The Company relies on this information to schedule the appropriate vehicle, crew and time allocation.

3.3 Confirming a booking

A Booking is confirmed once the Customer accepts the quotation and the Company confirms the date and time window for the collection. Confirmation may be provided verbally, by email, or by message, depending on the method of enquiry.

The Company reserves the right to decline any Booking at its sole discretion, including where the proposed Waste cannot be legally or safely collected or transported.

3.4 Changes to bookings

Any changes to the Booking, including changes to the quantity or type of Waste, collection address, or timing, must be requested by the Customer as early as reasonably possible. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in an adjustment to the quoted price.

4. Pricing and Estimates

4.1 Estimates

All prices provided before the collection are estimates only, based on the Customer’s description of the Waste. The final price is determined at the point of collection once our team has inspected the Waste and assessed the volume, weight, and any additional work required.

4.2 On-site assessment

Upon arrival at the collection address, our team will inspect the Waste and confirm the final price before commencing the Service. If the Customer does not agree to the revised price where applicable, the team may leave without completing the Service, and a call-out or cancellation fee may apply in accordance with these Terms and Conditions.

4.3 Additional charges

Additional charges may apply where:

The quantity of Waste exceeds the amount initially described.

Access is restricted or requires extra time or labour, such as carrying items over long distances or from upper floors without lift access.

Special handling is required, for example for heavy, awkward or partially dismantled items.

Any government taxes, disposal fees, or regulatory charges increase or apply between the time of quotation and the performance of the Service.

5. Payments

5.1 Payment methods

Payment is due in full upon completion of the Service, unless otherwise agreed in writing before the Booking date. The Company accepts common payment methods such as cash, card payments and bank transfers, subject to availability at the time of Service.

5.2 Advance payments and deposits

For larger bookings, commercial contracts, or where the Company considers it necessary, a deposit or full advance payment may be required to secure the Booking. Any such requirement will be communicated to the Customer prior to confirmation.

5.3 Late or non-payment

Where payment is not made on completion of the Service, the Company may charge late payment fees and interest in accordance with applicable law. The Company reserves the right to suspend or cancel future services for Customers with outstanding balances.

5.4 Invoices

The Customer may request an invoice or receipt for any Service provided. For business Customers, the Customer must provide accurate billing details, including registered name and address. Errors caused by incorrect information supplied by the Customer may incur administrative charges if correction is requested after issuing an invoice.

6. Cancellations and Rescheduling

6.1 Customer cancellations

The Customer may cancel or reschedule a Booking by giving as much notice as reasonably possible. Where the Customer cancels:

If more than 24 hours notice is given before the agreed arrival window, no cancellation fee will normally be charged.

If less than 24 hours notice is given, the Company reserves the right to charge a cancellation fee to cover administrative and scheduling costs.

If the crew has already attended the site or is en route when the Customer cancels, a call-out charge may apply.

6.2 Company cancellations

The Company may need to cancel or reschedule a Booking due to circumstances beyond its reasonable control, including vehicle breakdown, severe weather conditions, staff sickness, road closures, or legal restrictions. In such cases, the Company will notify the Customer as soon as reasonably practicable and offer an alternative time or date. The Company will not be liable for any indirect losses arising from such cancellations.

6.3 Failure to gain access

If the Customer, or an authorised representative, is not present at the collection address within the agreed time window, or access cannot be gained due to incorrect details or restrictions not previously disclosed, the Company may charge a missed appointment or call-out fee.

7. Customer Obligations

7.1 Access and parking

The Customer must ensure safe and reasonable access to the Waste and must arrange suitable parking or permits where required. Any parking fees or fines incurred as a direct result of the Customer’s failure to provide accurate access information or required permits may be charged to the Customer.

7.2 Preparation of waste

The Customer must segregate hazardous or prohibited items from general Waste and must not conceal such items within bags, containers or piles of general rubbish. The Customer should ensure items are reasonably accessible and not blocked by other objects that are not intended for removal.

7.3 Ownership and authority

By presenting Waste for collection, the Customer confirms that they are the legal owner of the items, or have obtained all necessary permissions from the owner or relevant authority to dispose of them. The Customer agrees to indemnify the Company against any claim brought by a third party alleging that items were removed without proper authority.

8. Prohibited and Hazardous Waste

The Company cannot collect certain types of Waste, including but not limited to:

Asbestos or materials containing asbestos.

Clinical or medical waste, syringes, or biological materials.

Chemicals, solvents, oils, paints, fuels, or other hazardous liquids.

Pressurised gas cylinders or containers.

Explosives, fireworks, or firearms.

Radioactive materials or any items classified as hazardous under applicable waste regulations.

If restricted items are discovered within the Waste during collection, the Company may refuse to remove the entire load or may remove only the acceptable items at its discretion, and adjust the price accordingly. The Customer remains responsible for the lawful disposal of any prohibited or hazardous materials.

9. Performance of the Service

9.1 Arrival times

The Company will provide an estimated arrival window for the crew. While we make reasonable efforts to attend within this window, arrival times are not guaranteed and may be affected by traffic conditions, previous jobs, and other factors beyond our control.

9.2 Health and safety

The Company’s staff must operate in accordance with health and safety requirements. If our team considers that collecting certain items or accessing certain areas would pose a risk to safety, they may refuse to proceed or may modify the method of collection. The Customer must not require or encourage staff to act in a way that breaches safety procedures.

9.3 Damage to property

The Company will take reasonable care when removing items from the Customer’s premises. However, the Customer is responsible for protecting floors, walls, fixtures and fittings where necessary, for example by covering delicate surfaces. The Company will not be liable for minor cosmetic damage that is reasonably incidental to the careful removal of bulky or heavy items.

10. Waste Handling and Regulations

10.1 Compliance with law

The Company will handle, transport and dispose of Waste in accordance with applicable environmental and waste management regulations. The Customer acknowledges that once Waste has been collected, it may be sorted, recycled, re-used, or otherwise processed as permitted by law.

10.2 Duty of care

The Customer has a legal duty of care to ensure that their Waste is transferred only to authorised carriers. By using our Services, the Customer confirms their intention to comply with this duty. The Company will ensure that collected Waste is transferred and disposed of at appropriately licensed facilities.

10.3 Recycling

Where possible, the Company will endeavour to divert Waste from landfill by recycling or re-using materials. However, no guarantee is given regarding the percentage of Waste that will be recycled or the specific method of disposal for any individual item.

11. Limitation of Liability

11.1 Exclusions

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.

11.2 Indirect and consequential loss

Subject to the above, the Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or any loss arising from delays, cancellations, or rescheduling of Services, except where such loss is directly caused by the Company’s negligence or breach of contract.

11.3 Overall cap

Subject to the mandatory legal rights of Consumers, the Company’s total aggregate liability in respect of any claim arising out of or in connection with the Services shall be limited to the total price paid or payable by the Customer for the specific Booking from which the claim arises.

12. Complaints

If the Customer is dissatisfied with any aspect of the Service, they should contact the Company as soon as possible, providing full details of the issue. The Company will investigate and endeavour to resolve complaints promptly and fairly. To assist in the investigation, the Customer should provide any relevant evidence, such as photographs or written descriptions.

13. Data Protection and Privacy

The Company collects and processes personal data such as names, contact details, addresses and payment information for the purpose of providing the Services and managing the customer relationship. Personal data will be handled in accordance with applicable data protection laws. The Company will not sell or share personal data with third parties for marketing purposes without the Customer’s consent, but may share necessary information with service providers, regulators or law enforcement where required by law or for the proper performance of the Services.

14. Force Majeure

The Company will not be in breach of these Terms and Conditions or liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, strikes, lock-outs, acts of government, road closures, or failures of utilities or transport networks.

15. Variation of Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will apply to new Bookings from the date on which the revised Terms and Conditions are communicated or made available. The version in force at the time of the Booking will apply to that Service.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the Company and the Customer regarding the Services. The Customer acknowledges that they have not relied on any statement, promise or representation not expressly set out in these documents.

By placing a Booking with Waste Removal Wandsworth, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.